FAQS Questions fréquemment posées)

ARE YOUR COATS WATERPROOF? 

Polars (fleece) have a very good water resistance, in case of light rain, or if your dog rolls in the snow, your dog will remain dry. However, there are only those fleece that are specified “waterproof” that have the treatment of waterproofing. coats of the category “PERFORMANCE” and the “WATERPROOF” coats that have them are waterproof. Made of trademark fabrics @Polartec, they have qualities highly sought after by dog owners. In addition to being stretchy, they also let out the warm air and moisture created by the dog's body.

HOW TO PUT ON A COAT 

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IF I ORDER A COAT FOR MY BABY DOG, CAN YOU DO IT BIGGER TO MAKE HER ADULT? 

Unfortunately if we make the coat too large, your young dog will manage to pull his hind legs out of the coat. In addition, it is impossible for us to really estimate the size your dog will have grown up. Some people choose to make a coat for the baby period, to enjoy the winter without snowballs and make a larger coat for their adult dog. In general, 11 months old dogs have quite reached their adult sizes... but be careful some may continue to believe or “Formwork” 

Are your COATS MADE TO MEASURE? 

Yes, unlike several companies we understand that every dog has a morphology of its own. We even make coats for dogs with three legs.Contact us if you have a dog with specific needs.A novelty this year, with the growth of the company we decided to offer ready to go model as well as an elaborate charter. eacute; with care of standard size, which will allow we hope to offer a faster tailoring service in strong periods Most are exclusive and the fabric in which it is made is no longer available. Ace moment there is a note to this props in the coat's plug.

WHAT IS THE DELIVERY TIME? 

Our delivery time for tailor-made garments is currently 2 to 4 WEEKS. Orders with only coats ready to go, or accessories will be sent within 7 to 10 working days of order.

Which CARRIER DO YOU USE?

 We ship with Purolator for the provinces of Quebec and Ontario. Their delivery time is usually 2 days.For other provinces and countries, we can check at the time of your order which way will be most advantageous for you.

Can I RECOVER MY ORDER AT THE WORKSHOP? 

Yes this is possible, enter the promo code “PICKUP” and we will contact you once your order is ready to schedule a “pick-up” appointment.

CAN I GO TO THE WORKSHOP TO HAVE MY DOG MEASUREMENTS TAKEN?

 Unfortunately, I no longer offer his service, for several reasons, but the most important is that often the dog is stressed when arriving in an unknown place and getting handled also by a stranger makes the stain arduous... and sometimes even the wrong measures. We advise you if it is possible to take your measurements with the help of a person who mobilizes the dog. And take your measurements twice and even three to make sure they are good.

CAN I EXCHANGE A COAT OR ACCESSORIES.

Exchange possible for accessories and coats that have not been made to measure, within 14 days of receipt of the item. Sale accessories and coat are fail sale. If your accessory or coat is not the right size. Contact us before returning it for exchange.

** Transport costs are the responsibility of the customer. For exchanges in Quebec and Ontario, we charge 26.00 for the outward and return journey of your item. Other provinces or country  costs vary depending on location.

** As the coats are not in stock, but are manufactured according to orders, you will need to allow a delay for the making of the coat for your exchange. Hence the importance of measuring and selecting the correct size.

** The item must not have been worn or washed. It should be clean and hairless. Otherwise we may refuse the exchange.

** No refund

CARE OF FIERPET COATS 

machine in cold water and allowed to air dry. Use a phosphate-free detergent. Otherwise, the effectiveness of the waterproofing treatment of the coat could be compromised. To ensure optimal washing without degrading the product, reduce the spin speed to a minimum. Also close the velcros, and zippers, then loosen the elastic cords before putting the coat in the machine. In addition, we recommend that you only wash your dog's coat when necessary and turn it over before putting it in the washing machine.
 Wash at 30 ° C maximum on delicate cycle.
 Do not dry clean.
 Do not iron.
 Do not use any chloride agent to treat this garment.